- A hotel runs reservations, front desk, housekeeping, F&B and banquets — all at once.
- Generic software can't connect bookings, room status, restaurant and the guest folio.
- A custom PMS models your room types, rate plans and services exactly.
- Overbookings and unbilled services are where hotels lose money and guests' trust.
- Wizix builds a custom hotel ERP from ₹49,999, with a channel manager and AI on top.
A hotel is many businesses under one roof — rooms, restaurant, banquets, spa — all revolving around the guest. When the front desk, housekeeping, restaurant and online travel agents (OTAs) work off separate systems, rooms get double-booked, services go unbilled, and the guest experience suffers. Hotel management software (a Property Management System, or PMS) puts reservations, front office, housekeeping, F&B and billing into one system, with every charge flowing to the guest folio.
Why generic software fails hotels
A hotel isn't a shop — it's a live, room-by-room operation tied to a booking calendar:
- No reservation chart, room types and rate plans
- No channel manager to sync OTAs and avoid overbookings
- No front-desk check-in/out with the guest folio
- No housekeeping status linked to the front desk
- No restaurant/banquet POS posting to the room
- No night audit, GST billing and management reports
An overbooking from out-of-sync OTAs means turning away a guest who paid — a reputation hit. And a spa treatment or minibar item not posted to the folio is revenue that simply walks out at checkout. A connected PMS closes both.
What hotel management software must do
1. Reservations & front office
- Reservation chart with room types and rate plans
- Channel manager syncing OTAs and the booking engine
- Check-in/out, guest folio and ID/GST capture
2. Operations
- Housekeeping status linked to the front desk
- Restaurant and banquet POS posting to the room
- Inventory, stores and purchase for F&B
3. Billing & management
- Consolidated guest bill with GST
- Night audit and cashiering
- Occupancy, ADR, RevPAR and revenue reports
Why custom ERP beats off-the-shelf for hotels
A boutique hotel, a resort, a business hotel and a banquet-led property all work differently — different room types, packages, services and reporting. Off-the-shelf PMS forces one template on all of them. Wizix builds a custom system around your property, rate plans and services — so it fits your hotel, and you own it.
As a custom-software and AI partner, Wizix can add AI on top — dynamic rate suggestions from demand and occupancy, no-show/cancellation prediction, and demand forecasting for staffing and F&B.
How much does hotel software cost in India?
| Pricing model | Typical cost | Best for |
|---|---|---|
| Cloud subscription | ₹1,000–₹3,000 / month | Small hotels |
| One-time owned (Wizix) | From ₹49,999 one-time | Growing hotels & resorts |
| Custom / multi-property | Quoted on scope | Chains & large properties |
Frequently asked questions
Does it sync with OTAs like MakeMyTrip and Booking.com?
Yes — a channel manager keeps your OTAs, booking engine and PMS in sync to prevent overbookings and update rates everywhere at once.
Do restaurant and spa charges post to the room?
Yes. F&B, banquet and other service charges post directly to the guest folio, so nothing is missed at checkout.
Does it handle GST billing?
Yes — GST-compliant guest billing and the night audit are built in.
How much does it cost?
Wizix builds a custom hotel ERP from ₹49,999 one-time, priced by the modules, rooms and customisation you need.
See reservations-to-checkout on your own property — book a free Wizix demo.
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